FAQs

Before you contact us, here are some answers to frequently asked questions.

When will I receive my tracking number?

You will usually receive your tracking number within 1 to 2 days.

Why is my tracking number not working?

It may take up to 5 days for your tracking number to be activated after receipt.

How fast is the delivery time?

10 -20 working days.

Why is the delivery time longer than normal?

Our shipping times may be slightly longer as many products are individually manufactured and shipped directly from specialized production facilities of international suppliers to ensure the highest quality and an exclusive selection.

What is the exchange/return policy?

We attach great importance to the satisfaction of our customers. If you have any problems with our products, we will gladly refund you the full amount. Click here to view our return policy.